Help with MoneyClock accounts, Sign in with Apple, collaboration, privacy, safety reports and app operation.

Contact

Contact MoneyClock support at granitelark.support@gmail.com. Include the app version, iOS version and a short description of the issue. Never send an access token, refresh token, password, API key, full customer database or sensitive employee records.

Account, Apple sign-in and data

The app's account settings provide sign-out and permanent account deletion. Sign in with Apple reaches the same MoneyClock ID on the user's own devices. Deletion first attempts to revoke Apple sign-in access, then invalidates sessions and removes active collaboration data, owned workspaces, associated attachments and remaining top-up allowance. Export any records you must retain before confirming deletion. Account deletion does not cancel Pro; cancel it separately in the App Store. A still-running Pro subscription associated with the deleted MoneyClock ID cannot be restored automatically to a newly created MoneyClock ID later.

Safety

Use the message menu in MoneyClock to report objectionable content, and use account controls to block unwanted contact. If someone is in immediate danger, contact local emergency services; MoneyClock support is not an emergency service.

AI and speech

AI answers may be incomplete or wrong. Review results before applying them to customers, employees or finances. Voice input requires Apple's microphone and speech permissions; these permissions can be changed in iOS Settings.

Response information

Support may request a MoneyClock username, a request ID shown in an error, and non-sensitive diagnostic details. Those items help locate a failed request without asking for credentials or private business content.

Last updated: 14 July 2026 · granitelark.support@gmail.com